Last updated: 17.01.2020
When you use Tise Basics you give us access to information about you. In this document we will elaborate on what data we collect about you, why we collect it, how it is used, and on what legal basis the collection is made.
The prime purpose of collecting your data is to deliver and improve your experience on Tise Basics. Our aim is for you to shop as effortlessly as possible.
The data is further used to reduce misuse of Tise Basics, analyse and understand market trends and to offer relevant advertising adjusted to your interest and usage patterns.
- The types of personal data we collect
- How we use personal data
- How your information is shared with others
- Information about children
- The legal bases for processing personal data
- Storage and information security
- Data Retention
- Your rights and choices
- Who we are and how to contact us
The types of personal data we collect
When you use our Services, we collect the following types of information:
Information you provide to us
Information from Third-party services
You can also give us access to personal data in the messages you send with Customer Support or in reviews you give us or the products.
Card and bank information
Some features on Tise Basics enable transactions between you and us. If you activate these features you must provide certain information for identification and verification, such as your name, address, phone number, email address, card number, card expiration date and CVC code.
This information is stored with a third-party, Stripe, which handles payments for Tise. The information is encrypted and sent to the card network, which if approved returns a token which is a random string of characters that is used for engaging in transactions without exposing your card information.
To help improve your experience or enable certain features of the Services you may choose to provide us with additional information such as your phone number, address, date of birth, banking information or other information you provide to our Customer Support if you require assistance.
If you participate in a survey, contest or promotion we store the information you submit, which may include your name, contact information and message.
Information we collect automatically
When you visit tisebasics.com (or other pages we use) or use our apps we use different technologies to provide you with the best possible experience and functionality.
What technology you use
We automatically collect information about what technology you use – i.e. your device, your browser, IP address, network operator and so forth. The data collected varies depending on the device you use.
How you use our Services
We use different internal and third party tools to measure how you interact with our Services. For instance what items you click on, how often you use our service, if and where the application crashes for you and what advertising we have shown you.
We automatically register information about where you are when you accept location access in our apps or by using the location you select. We may also derive your approximate location from your IP address.
How we use personal data
We use the data we collect to provide you with the Products and Services we offer and to honor our Terms of Service agreement with you. This includes using data to improve and personalize your experiences. We also use data to communicate with you, for example to inform you about your account, new products or services, updates to these terms and other types of updates.
Tise Basics uses personal data for the following purposes:
Providing our product to you
We use personal data to deliver the product you expect from us. For instance we need your address to send you your order and your email and phone number to get in touch with you to communicate important events, such if a payout fails or if there are delivery issues.
We continuously use data for research purposes and to develop and improve our offerings. We analyse statistics collected from large user segments to understand how people use Tise Basics and how we can improve further. This includes using error reports to improve security and features of the clients, using clicks to improve the relevance of products shown and using usage data to determine what new features to prioritize.
These third parties include:
- Google Analytics – User insight
We use Google Analytics and Google Analytics Advertising features to understand how our user audience breaks down by Age, Gender, and Interests. This information is fully anonymous, but if you not accept to share this information you can opt-out by using the Google Analytics Opt-out Browser Add-on or refrain from using the service.
Communicate with you
We use the data we collect to deliver and personalize our communications with you. For example, we may contact you by email or other means of electronic communication (e.g. SMS, push notifications or Facebook Messenger), including through the Tise app to inform you about new Tise Basics Products or Services, update you on a support issue, security or software updates, or invite you to take part in a survey.
We use data to respond to customer enquiries, diagnose technical issues and provide customer care and support services.
We want to show content and advertising that is as relevant as possible for you, and we measure how well we do. Therefore we use information about you collected from our Services to show you Tise Basics and Tise content and advertisements from our partners. You can be shown Tise Basics content adapted to you also outside of the Tise apps and websites.
We do not share information that can identify you without your explicit consent.
This processing is necessary for the performance of the agreement we have with you and our legitimate interest. You can opt-out of receiving direct marketing communications from Tise by following the instructions sent in every such email or access it from the Privacy settings and/or notification settings accessible in the Tise application. We will not send you promotional emails once you unsubscribe, but please note that you cannot opt-out of communications related to changes in terms of service and policies, security updates or other important information related to your Tise account.
How your information is shared with others
We do not share your personal information except in the limited circumstances described below. However, we may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly, to third-parties and to partners, for example in public reports about second hand and as part of community benchmarking.
For external processing
If you have questions about the external processing we do, please reach out to us at firstname.lastname@example.org.
For legal reasons or to prevent harm
If we are requested to share your personal information to a governmental agency, such as the local police, this information will be shared by subject of a legal request. In those cases information the exact information that is shared is specified in the legal request, and will include: Your name and address, IP address(es), chat history, location information. You will not be notified if such sharing occurs.
In case of a dispute, relevant information – such as information about order history – may be shared with the counterparty in the dispute or others.
Sale or merger
We may share your personal information in the event of a merger, acquisition, or sale of all or a portion of our assets. We shall notify you via email and/or a prominent notice on our website and inform you of your rights.
Please note, our Products include links to Products or applications of third parties whose privacy practices may differ from ours. If you provide personal data to any of those third parties or their products, your data is governed by their privacy statements, and we encourage you to read these privacy statements carefully.
Other companies in the Tise family
Information about children
Tise does not target and is not intending to attract children under the age of 16. Although visitors of all ages may navigate through our websites or use our app, we do not wish to collect or request personal data from those under the age of 16. If, following a notification from a parent, guardian or discovery by other means, a child under 16 has been improperly registered, we will delete the child’s personal data from our records.
The legal bases for processing personal data
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract
The use of your personal information may be necessary to perform the agreement you have with us.
We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our products and services. Where we process your personal information based on our legitimate interest an no opt-out mechanism is available to you (e.g. in the Tise Privacy settings), you may exercise your right to object by sending an email to email@example.com or by withstanding from using our services.
The processing is necessary for compliance with a legal obligation to which we are subject. For instance we are required to collect some personal data before we can initiate payouts to be compliant with money laundry regulations.
Storage and information security
We work hard to keep your information safe, and use a combination of technical, administrative and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt most of our services.
Personal data collected by Tise Basics is stored and processed in the EU. Some third parties (specifically Stripe for payments) may process your information in the United States.
Deleting personal information
When you buy something from Tise Basics, we will store your personal information, order history and other information that you register. You can choose to delete your Tise user account at any time. In that case your user profile will no longer be accessible on our service as an immediate action. We will keep your contact details, listings, and message history for up to 120 days as this information may be required by government agencies or for resolving disputes.
If an account has been involved in fraud we may store personal information about that account permanently in order to preventing from accessing our Services at a later time. This processing is based on our legitimate interest.
Your rights and choices
We want you to be in control of how your personal information is used by us. You can exercise this rights in the following ways:
- You can ask us for a copy of the personal information we hold about you
- You can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you
- You can ask us to erase the personal information we hold about you
- You can ask us to send the personal information you have given us to a third party
Where we are using your personal data on the bases of your consent you are entitled to withdraw that consent at any time. Where we process your personal information on the bases of our legitimate interest you have the right to object at any time to that use of your personal information.
You can exercise these rights by following the descriptions given on our support pages or by sending a request to firstname.lastname@example.org.
We always aim to obtain a fair resolution of any complaint or concern you might have about our use of personal information. However, if you do not believe that we have been able to assist you with your complaint or concern you have the right to file a complaint with the Data Protection Authority in your country. In Norway this is Datatilsynet.
If you want to know or change something about your personal information you can contact us at email@example.com. We will answer any request to access or delete your personal data as soon as possible and within 30 days.
Who we are and how to contact us
If you need to get in touch with us for suggestions, questions, or concerns about this policy or about our use of your information, please contact us at firstname.lastname@example.org.
You may also contact us at:
Tise AS Rådhusgata 17 0158 Oslo Norway
Tise AS (914212375 MVA) is a Norwegian company and is the data processor responsible for the personal data collected through interactions with our services.